Quality Policy

The quality policy of CibusMed has been established by the company's CEO and is based on providing immediate and high-quality customer service.

The company aims for the continuous development of its capabilities and the ongoing improvement of its organizational structure to consistently and reliably identify and deliver products and services that exceed the ever-growing quality and cost expectations of its customers, as well as the expectations of other stakeholders (employees, suppliers, shareholders, and society). This approach positions CibusMed as an organization that achieves a competitive advantage in the market in which it operates.

All company members participate responsibly in achieving this policy under the guidance of the CEO of CibusMed, who has the responsibility and authority to implement it throughout the company.

The implementation of this policy requires the achievement of the following objectives:

Design, development, implementation, and provision of services related to parenteral nutrition that fully meet customer requirements for performance, reliability, safety, cost, and quality, as well as recognized clinical standards.
Provision of high-level customer support services.
Creation of a safe, functional, and pleasant work environment with respect for people and the environment.
Understanding the needs of employees and motivating them toward the company’s quality and environmental goals.
Training employees on quality and environmental issues to continuously improve their skills.
Ensuring necessary resources and optimizing their management.

The quality management system is designed according to ISO 9001:2015, BS EN 15224:2016, and Ministerial Decision No. DY8d/G.P. oik. /1348, incorporating additional requirements for healthcare services, such as clinical risk management, within the framework of a process-oriented approach. Various policies, processes, procedures, and guidelines defining CibusMed's operational framework are documented in manuals such as procedure and work instruction handbooks.

Quality Factors under BS EN 15224:2016

Based on the BS EN 15224:2016 standard, eleven key quality factors have been identified, which must be adhered to where applicable as a result of clinical processes. These factors include:

Accessibility – Ensuring customers have access to high-quality healthcare services without discrimination.
Safety – Guaranteeing the safety of both customers and staff through the implementation of effective safety measures.
Service Quality – Providing healthcare services that meet or exceed customer specifications and needs.
Work Environment – Ensuring a safe and healthy work environment for employees.
Communication – Promoting open and effective communication with customers and staff.
Patient Participation – Encouraging patient involvement in decisions regarding their health.
Collaboration Among Healthcare Professionals – Enhancing teamwork and integration among healthcare professionals for better service provision.
Organizational Policy and Strategy – Developing and implementing policies and strategies that enhance service quality.
Training and Development – Investing in the education and development of employees to improve service delivery.
Scientific Research and Education – Supporting scientific research and continuous education for innovation and service improvement.
Continuous Improvement – Committing to the ongoing enhancement of healthcare services.

Commitment to Quality

The company's management aims to ensure that this policy, related procedures, and work practices are widely understood at all levels, encouraging employee participation in the continuous improvement of the system and the company itself.

The ultimate goal is to enhance customer service quality through controlled operational conditions, ensuring consistency and continuity. Compliance with the quality and environmental management manuals is mandatory for all employees to achieve quality assurance. Any non-compliance must be properly explained and documented.

The company's management is committed to:

Compliance with ISO 9001:2015, BS EN 15224:2016, and Ministerial Decision No. DY8d/G.P. oik./13485.
Identifying the needs and expectations of stakeholders.
Recognizing risks and opportunities.
Providing customer support.
Continuously training staff and enriching business knowledge.
Investigating causes of non-conformities and customer complaints, implementing corrective actions.
Allocating necessary resources to achieve these objectives.
Implementing the quality and environmental policy effectively.

Panos Papandreou

Chief Executive Officer